General

Both our Bluewater and Lakeside stores are now open.

Online orders are now open, but will close on December 14th 2022, this is to ensure everything arrives in plenty of time for Christmas.

For general customer support and enquires please email our support team at support@christmasmagic.uk.

Please make sure to include your order number or a photo of your receipt if your query relates to a purchase.

For business enquires please email us at business@christmasmagic.uk.

Shipping

Shipping starts at £7.99. Full details can be found on our shipping page

We aim to have all orders delivered within 5 working days, although at busy times or when awaiting stock this may take us a little longer.

You can check the status of your order from the confirmation email, and should receive a tracking email as soon as we've packed your order.

Sometimes these emails will end up in spam, if you still can't find them please get in touch with our support team, support@christmasmagic.uk.

We take great care to make sure everything gets to you safely. Delicate items will be carefully wrapped up and glass will be placed in bubble wrap.

Yes, we offer free click & collect from our Bluewater branch, simply select this option at checkout.

Returns

Yes, we offer returns within 14 days for online purchases, and 7 days for in-store purchases.

Items must be in their original condition, unused and with all tags still attached.

Please see our returns policy or your receipt for full details.

Just head to our returns page and fill in the required details.

Please note that you will be responsible for any return shipping costs unless the goods are faulty.

Yes, just make sure you know your order number so we can find your details.

Please note that we are unable to make exchanges for online orders, and any refunds will be processed through our online system.

Of course. We expect our products to last a long time, but if something does go wrong we'll do our best to sort it out for you.

Just bring the item in store, along with your proof of purchase, or email our support team at contact@christmasmagic.uk

Our usual returns window does not apply to faulty goods. You are entitled to a full refund or replacement within 30 days. After this we will repair, replace, or refund items at our discretion.